If you were to guess, what do you think the most common words tweeted to airlines over the last holiday season were? Surprisingly, they were “thanks” or “thank you.” However, keep in mind that some of those thanks were used ironically.
The Los Angeles Times reports that 1.3 million Twitter messages were recently analyzed to get an idea of the public sentiment when it comes to communicating with airlines.
The resulting report says the term “thank you” got 101,798 mentions in the analysis, while “delayed, late and canceled” were used 66,831 times. “Lost,” as in luggage, appeared 16,272 times and profanity was used in 14,490 tweets.