Here’s something cool… ever send an email or leave a phone message with a government agency and never hear back? Well I work for the government and it happens to me sometimes when I try to contact other agencies. Maybe it’s just me but I suspect it’s happened to other people too.

In an effort to cut down on that, and improve customer service (there’s a concept more people should embrace), the Washington State Department of Transportation has started a “Ask the Traffic Team,” web page to answer your everyday questions about traffic issues in Spokane.

The site is updated weekly with new questions and answers. To ask a question, use this link. You can typically expect a response with a week.

They’re on to me over there at WSDOT so someone needs to test it out and submit a question then report back with how satisfied you are.

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